Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the PTE preparation services, website, applications, and related features provided by JS PTE (also referred to as "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms.

2. Description of the Service

JS PTE provides AI-assisted educational tools for PTE preparation, including but not limited to pronunciation analysis, essay scoring, grammar feedback, study planning, question practice, and related learning support features.

The Service is designed to support self-study and coaching-style learning. Features, availability, usage limits, and pricing may vary depending on the plan.

3. No Guarantee of Official Exam Results

The Service may provide AI-generated scores, feedback, recommendations, and study guidance. These are for educational and practice purposes only.

JS PTE is not affiliated with Pearson VUE, and we do not guarantee any specific result, score, visa outcome, migration outcome, or academic outcome in the official PTE Academic examination.

4. Eligibility and Accounts

You must provide accurate and current information when creating an account.

You are responsible for maintaining the confidentiality of your account and login credentials. You must not share, transfer, or resell your account to any other person.

We may suspend, restrict, or terminate access where we reasonably believe that an account is being misused, shared, accessed fraudulently, or used in a way that harms the Service.

5. Plans, Billing, and Pricing

The Service may offer free and paid plans. Paid plans may be offered on a monthly or quarterly access basis, as shown on our website or checkout page at the time of purchase.

All fees are displayed before payment. By purchasing a paid plan, you authorise us and our payment provider to charge the applicable fee shown at checkout.

Unless otherwise stated at checkout, paid plans do not renew automatically. Access to paid features lasts for the period purchased, and continued access requires a new purchase at the end of that period.

We may change pricing, plan features, or usage limits in the future. If a change materially affects future purchases, we will provide reasonable notice through our website or other appropriate means.

6. Expiry, Cancellation, and Plan Changes

Paid access remains available for the purchased period unless suspended or terminated under these Terms.

If your paid plan expires and you do not make a new purchase, your access to paid features may end or revert to the free version of the Service, where available.

Plan upgrades may be available. Where supported by our billing provider, pricing or access adjustments may be reflected according to the billing rules shown at the time of purchase or upgrade.

7. Refunds and Consumer Rights

We generally do not offer refunds for change of mind after payment has been successfully processed.

However, nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other applicable law. If you are entitled to a refund, repair, replacement, contract cancellation, compensation, or other remedy under applicable law, those rights will apply. ACCC guidance makes clear that services sold to consumers come with guarantees that cannot be excluded, and refund or cancellation rights may arise where those guarantees are not met.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you may be entitled to cancel your service contract and obtain a refund for the unused portion, or compensation for the reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

If you believe you were charged incorrectly, experienced a billing error, or were unable to access the paid service due to a significant fault, please contact us using the details below.

8. Acceptable Use

You agree not to:

• use the Service for unlawful purposes
• misuse payment methods or account access
• interfere with the normal operation of the Service
• attempt to reverse engineer, scrape, copy, or resell the Service or its content without permission
• share your account with others or bypass plan restrictions

We may suspend or terminate access where misuse, abuse, fraud, or unauthorised access is detected.

9. Intellectual Property

All content, software, design, branding, questions, explanations, reports, and materials provided through the Service are owned by JS PTE or its licensors, unless otherwise stated.

You may use the Service for your personal, non-commercial learning only. You must not reproduce, distribute, modify, publish, sell, or commercially exploit any part of the Service without our prior written consent.

10. Service Availability

We aim to keep the Service available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.

The Service may be affected by factors outside our control, including internet outages, browser or device issues, third-party platform failures, payment provider issues, hosting interruptions, cloud service interruptions, or AI provider downtime.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of the Service.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

12. Privacy

Your use of the Service is also subject to our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will publish the updated version on our website or notify users through reasonable means.

Your continued use of the Service after the updated Terms take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws applicable in Australia, unless otherwise required by applicable consumer law.