Privacy Policy

1. Introduction

This Privacy Policy explains how JS PTE (also referred to as "we", "us", or "our") collects, uses, stores, and discloses personal information when you use our website, products, and services.

We are committed to handling personal information in an open and transparent way.

2. What Personal Information We Collect

We may collect the following types of personal information:

Account and profile information

• name
• email address
• profile image
• login provider information where applicable

Learning and usage data

• essays, written answers, and other text you submit
• audio recordings you upload or record through the Service
• pronunciation assessment results, AI feedback, study history, bookmarks, progress records, and related learning activity
• roadmap, study goals, and diagnostic test results

Payment and subscription information

• subscription status
• billing plan
• payment history
• transaction identifiers

We do not store your full card number or complete payment card details. Payments are processed by our payment service providers.

Technical and device information

• IP address
• browser type
• device information
• operating system
• log data
• approximate location inferred from technical information
• cookies and similar technologies, where used

3. How We Collect Personal Information

We collect personal information:

• directly from you when you create an account, complete a diagnostic test, submit answers, record audio, make a payment, or contact us
• automatically when you use the Service, including through logs, cookies, and analytics tools
• from third-party service providers that support our authentication, payment, hosting, storage, analytics, and AI features

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• create and manage user accounts
• provide AI scoring, pronunciation analysis, feedback, and learning support
• deliver diagnostic tests, study plans, and personalised recommendations
• process payments and manage subscriptions
• store learning records and improve user progress tracking
• protect the Service against fraud, misuse, and unauthorised access
• respond to enquiries, support requests, and complaints
• improve the quality, safety, and performance of the Service
• comply with legal and regulatory obligations

5. Third-Party Service Providers

We may share personal information with trusted third-party service providers that help us operate the Service, including providers for:

• authentication and account management
• payment processing and subscription billing
• AI analysis and educational feedback
• speech processing and voice-related features
• cloud hosting, database infrastructure, and file storage

We only share personal information where reasonably necessary to provide the Service, maintain security, process payments, support account functionality, or comply with legal obligations.

6. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia, including in countries such as the United States and other jurisdictions where their cloud systems operate.

Where personal information is disclosed overseas, we take reasonable steps to work with reputable providers and to protect personal information handled through our systems.

7. Cookies, Analytics, and Similar Technologies

We may use cookies, local storage, and similar technologies to:

• keep you signed in
• remember your preferences
• improve site performance
• understand usage patterns
• support analytics and troubleshooting

You can usually control cookies through your browser settings, but disabling some cookies may affect site functionality.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include:

• access controls
• authentication protections
• use of reputable cloud providers
• limited internal access
• encrypted connections where appropriate
• logging and monitoring for misuse

However, no internet-based system can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• provide the Service
• maintain learning records and subscriptions
• comply with legal, tax, accounting, and regulatory obligations
• resolve disputes and enforce our terms

When personal information is no longer needed for these purposes, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to keep it longer.

10. Access and Correction

You may request access to personal information we hold about you, and you may ask us to correct inaccurate, incomplete, or out-of-date personal information.

If you would like to make an access or correction request, please contact us using the details below. We may need to verify your identity before responding.

11. Complaints

If you have a privacy complaint or concern about how we handle your personal information, please contact us first using the contact details below.

We will review your complaint and respond within a reasonable time.

12. Children

Our Service is intended for users preparing for PTE and is generally not directed to young children. If we become aware that we have collected personal information in a way that is not appropriate under applicable law, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by updating the policy on our website or by other reasonable means. The latest version will always show the "Last updated" date.