Contact / Support

If you have any questions about your account, subscription, billing, technical issues, or how to use the service, please contact us by email.

Support Email

What you can contact us about

• account access or login issues
• subscription, billing, or payment questions
• refund or cancellation requests
• technical problems while using the service
• diagnostic test or AI feedback issues
• general enquiries about JS PTE

To help us assist you faster

Please include the following in your email where relevant:

• your registered email address
• a short description of the issue
• screenshots or screen recordings, if available
• your payment receipt or invoice, if your enquiry is billing-related

Response Time

Please note that response times may be longer during weekends, public holidays, or high-volume periods.